Privacy Policy

Who We Are

MotoDXR is a B2B SaaS platform for used vehicle dealerships in India, operated by Adnan, trading as MotoDXR (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform — including the dealer web catalog, mobile application, and admin panel.

Information We Collect

We collect the following information when you use MotoDXR:

Account & Identity

• Mobile phone number (required for login via OTP)
• Full name (optional, provided by you during setup)
• Email address (optional, provided by you)

Dealer & Business Information

• Business name and dealer slug (your catalog subdomain)
• GSTIN (if provided — stored as-is, not verified at this time)
• Google Maps location URL (optional)
• Brand color preference

Vehicle Inventory Data

• Vehicle registration numbers, make, model, year, fuel type, and specifications
• Vehicle photographs uploaded by you
• Listing prices and ownership history

Usage & Technical Data

• Pages and features you use (collected by PostHog)
• App crash reports and error details (collected by Sentry)
• Session tokens stored in your browser's localStorage

Payment Data

• Transaction IDs and payment status from Razorpay
• Your subscription history
• We do not store card numbers, UPI IDs, or banking credentials — all payment processing is handled directly by Razorpay

How We Use Your Information

We use the information we collect to:

• Create and manage your dealer account
• Operate and display your public vehicle catalog
• Send one-time passwords (OTP) via SMS for login
• Process your subscription payments via Razorpay
• Send service notifications via SMS (trial expiry reminders, payment confirmations)
• Diagnose and fix technical issues using crash reports
• Understand how the platform is used to improve features

We do not sell your personal data. We do not use your data for advertising purposes.

Third-Party Services

We use the following third-party services to operate MotoDXR. Each processes only the data necessary for its function:

Data Retention

• Active accounts: your data is retained for as long as your account is active.
• Cancelled accounts: data is retained for 2 years after cancellation, then permanently deleted. This allows you to reactivate and recover your inventory history.
• Listing images: permanently deleted from storage when a listing is removed by you.
• Push notification tokens: deleted when you log out or uninstall the app.

Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your personal data (subject to legal retention obligations)

To exercise any of these rights, email our Grievance Officer at [email protected].

Cookies & Local Storage

• Session management: Access and refresh tokens are stored in your browser's localStorage to keep you logged in.
• Analytics: PostHog uses cookies to track usage patterns and page views so we can improve the platform.

We do not use third-party advertising cookies.

Children's Privacy

MotoDXR is a business platform intended for use by adults operating vehicle dealerships. We do not knowingly collect personal data from individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via SMS or in-app notification at least 14 days before the change takes effect. The “Last updated” date at the top of this page indicates when the current version was published.

Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer. If you have any concerns about the collection, storage, or use of your personal data, please contact:

Contact

For any privacy-related questions, email us at [email protected].